Terms & Conditions
Welcome to Fujimi Tea Works. These Terms & Conditions apply to the use of this website and to inquiries, sample requests, quotations, and purchases of products from Fujimi Tea Works.
By using this website or placing an order with us, you agree to these Terms & Conditions.
1. About Fujimi Tea Works
Fujimi Tea Works is a Japan-based business specializing in the supply and export of Japanese matcha and tea products to cafés, restaurants, distributors, retailers, and other professional buyers.
We work with trusted Japanese tea producers and provide products primarily for business and wholesale use.
2. Product Information
We make reasonable efforts to provide accurate information regarding our products, including origin, variety, harvest season, specifications, packaging, and other relevant information.
As tea is an agricultural product, natural variations in color, aroma, flavor, and other characteristics may occur between harvests and production lots.
Product specifications and availability may change without prior notice.
3. Samples
Product samples may be provided to prospective business customers upon request and subject to availability.
The availability, quantity, shipping method, and shipping cost of samples may vary depending on the destination country and product.
Providing a sample does not guarantee future product availability, pricing, or acceptance of an order.
4. Quotations and Pricing
Prices displayed on this website are for general reference unless otherwise stated.
Final prices may vary depending on product, quantity, packaging, destination, shipping method, exchange rates, and other transaction conditions.
For wholesale and international orders, Fujimi Tea Works may provide a separate quotation before an order is confirmed.
5. Orders and Payment
An order is considered confirmed only after the product, quantity, price, shipping conditions, and payment terms have been agreed upon by Fujimi Tea Works and the customer.
Payment methods and payment deadlines will be specified in the quotation, invoice, or other transaction documents.
Fujimi Tea Works reserves the right to decline or cancel an order when necessary, including in cases of product unavailability, payment issues, regulatory restrictions, or circumstances beyond our reasonable control.
6. International Shipping
International shipping costs, delivery times, and available shipping methods vary depending on the destination, shipment size, and product.
Unless otherwise agreed in writing, customers are responsible for any import duties, customs fees, taxes, inspection fees, brokerage charges, and other costs imposed by the destination country.
Delivery times are estimates and may be affected by customs clearance, transportation delays, local regulations, or other circumstances beyond our control.
7. Import Regulations
Customers are responsible for confirming that the products they purchase can legally be imported, distributed, sold, and used in their destination country.
Where available, Fujimi Tea Works may provide product specifications, certificates, test reports, and other supporting documentation to assist with import procedures.
However, requirements vary by country, and Fujimi Tea Works does not guarantee that a product will satisfy every regulatory requirement applicable in the customer's jurisdiction.
8. Returns, Refunds and Claims
Because matcha and tea are food products, returns or exchanges are generally not accepted for reasons of customer preference after products have been shipped.
If products arrive damaged, incorrect, or materially different from the agreed order, please contact Fujimi Tea Works promptly after receipt of the shipment.
Any refund, replacement, or other remedy will be considered based on the circumstances of the individual case and the agreed transaction terms.
9. Intellectual Property
Unless otherwise stated, the text, images, logos, graphics, and other content appearing on this website are owned by or used with permission by Fujimi Tea Works.
Such content may not be copied, reproduced, distributed, or used for commercial purposes without prior permission.
10. Limitation of Liability
Fujimi Tea Works will make reasonable efforts to provide accurate information and reliable service.
However, to the extent permitted by applicable law, Fujimi Tea Works shall not be liable for indirect or consequential losses resulting from the use of this website, transportation delays, customs procedures, regulatory changes, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
11. Changes to These Terms
Fujimi Tea Works may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, or applicable requirements.
The latest version will be published on this website.
12. Governing Law
These Terms & Conditions shall be governed by the laws of Japan, unless otherwise required by applicable mandatory law or separately agreed in writing between Fujimi Tea Works and the customer.
13. Contact
For questions regarding these Terms & Conditions, product inquiries, samples, or wholesale orders, please contact:
Fujimi Tea Works
Japan
Email: kubose@tbh.t-com.ne.jp