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Shipping Policy

Fujimi Tea Works supplies and ships Japanese matcha and tea products from Japan to business customers worldwide, including cafés, restaurants, distributors, retailers, and other professional buyers.

This Shipping Policy explains our general shipping procedures for samples, wholesale orders, and international shipments.

1. Shipping from Japan

Products supplied by Fujimi Tea Works are generally shipped from Japan.

Available shipping methods may vary depending on the destination country, shipment size, product quantity, delivery requirements, and applicable import regulations.

Shipping arrangements will be confirmed with the customer before an order is finalized where necessary.

2. Shipping Methods

Depending on the destination and shipment size, we may arrange shipping through international postal services, express courier services, freight forwarders, or other suitable transportation providers.

The most appropriate shipping method will be determined based on factors such as:

  • destination country;

  • shipment weight and volume;

  • required delivery time;

  • product characteristics;

  • customs and import requirements; and

  • shipping cost.

For wholesale orders, shipping options and estimated costs may be provided separately in our quotation or invoice.

3. Shipping Costs

International shipping costs are generally calculated separately based on the destination, shipment size, weight, and selected shipping method unless otherwise stated in a quotation or written agreement.

The customer will be informed of applicable shipping charges before the order is confirmed where appropriate.

Any additional charges resulting from changes requested by the customer after an order has been confirmed may be charged separately.

4. Customs Duties, Taxes and Import Charges

Unless otherwise agreed in writing, customers are responsible for customs duties, import taxes, VAT, inspection fees, brokerage charges, customs clearance fees, and any other charges imposed by authorities or service providers in the destination country.

Such charges are generally not included in the product price or international shipping charge quoted by Fujimi Tea Works.

Customers should confirm applicable import costs and requirements in their country before placing an order.

5. Import Requirements

International food import regulations vary by country and region.

Customers are responsible for confirming that the products they order may legally be imported, distributed, sold, and used in their destination country.

Where available and applicable, Fujimi Tea Works may provide supporting documentation such as product specifications, certificates, test reports, ingredient information, or other documents to assist with import procedures.

However, Fujimi Tea Works does not guarantee that any product or documentation will satisfy every regulatory requirement applicable in the customer's country.

Customers are encouraged to confirm applicable requirements with their local customs authority, food regulatory authority, importer, customs broker, or other qualified professional before placing an order.

6. Estimated Delivery Times

Estimated delivery times depend on the destination country and shipping method.

Any delivery time provided by Fujimi Tea Works or a transportation provider is an estimate and is not guaranteed.

Delivery may be delayed due to circumstances including:

  • customs clearance;

  • inspections by government authorities;

  • transportation disruptions;

  • weather conditions;

  • natural disasters;

  • local holidays;

  • regulatory procedures; or

  • other circumstances beyond our reasonable control.

A delivery delay alone does not automatically qualify an order for cancellation or refund.

7. Customs Delays, Rejection or Return

Fujimi Tea Works will make reasonable efforts to provide appropriate shipping information and available supporting documentation.

However, if a shipment is delayed, rejected, returned, confiscated, or destroyed by customs or other authorities because the customer has not satisfied the import requirements of the destination country, Fujimi Tea Works may not be able to provide a refund.

Any additional shipping, storage, return transportation, customs, disposal, or other costs arising from such circumstances may be the responsibility of the customer, subject to the circumstances and applicable law.

8. Damaged, Missing or Incorrect Shipments

If a shipment arrives damaged, contains an incorrect product or quantity, or is materially different from the agreed order, please contact Fujimi Tea Works as soon as reasonably possible after delivery.

Please provide:

  • your order or invoice information;

  • a description of the issue; and

  • photographs of the product, packaging, and shipping carton where possible.

Fujimi Tea Works will review the circumstances and determine an appropriate solution in accordance with our Refund Policy and the terms agreed for the transaction.

Depending on the circumstances, this may include replacement, reshipment, a partial refund, or a full refund of the affected product.

9. Samples

Product samples may be shipped to prospective business customers subject to availability and destination.

The availability, quantity, shipping method, and shipping cost of samples may vary by country.

Where samples are provided free of charge, any applicable international shipping charges may still be payable by the recipient unless otherwise agreed.

Shipping charges paid for samples are generally non-refundable once the sample has been dispatched.

10. Address and Delivery Information

Customers are responsible for providing complete and accurate delivery information, including the recipient name, company name, address, postal code, telephone number, email address, and any information required for customs clearance.

Fujimi Tea Works is not responsible for additional costs or delivery problems resulting from incorrect or incomplete information supplied by the customer.

Please contact us promptly if you discover an error in your shipping information before dispatch.

11. Transfer of Risk and Specific Shipping Terms

For wholesale and international transactions, specific shipping conditions, responsibility for transportation costs, transfer of risk, and other delivery terms may be separately agreed in a quotation, invoice, purchase agreement, or other written agreement.

Where specific shipping or trade terms are agreed in writing, those terms will take precedence over this general Shipping Policy to the extent applicable.

12. Order Cancellation After Shipment

Once an order has been shipped, it generally cannot be cancelled.

Requests made before shipment will be handled in accordance with our Refund Policy and the status of the order.

Specially prepared, custom-packaged, private-label, or made-to-order products may not be cancellable once production or preparation has begun.

13. Changes to This Shipping Policy

Fujimi Tea Works may update this Shipping Policy from time to time to reflect changes in shipping methods, business practices, regulations, or other relevant circumstances.

The latest version will be published on this website.

14. Contact Us

For questions regarding shipping, delivery, samples, or international orders, please contact:

Fujimi Tea Works
Japan
Email: kubose@tbh.t-com.ne.jp

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