Refund Policy

At Fujimi Tea Works, we are committed to providing high-quality Japanese matcha and tea products to our business customers worldwide.

As our products are food products and are primarily supplied for business and wholesale use, the following refund and return conditions apply.

1. Returns and Exchanges

Due to the nature of food products, we generally cannot accept returns or exchanges after products have been shipped for reasons of customer preference, including differences in personal taste, color preference, aroma, or changes in the customer's business circumstances.

As tea is an agricultural product, natural variations in color, aroma, flavor, and other characteristics may occur between harvests and production lots. Such reasonable natural variations are not considered product defects.

2. Damaged or Incorrect Products

If you receive a product that:

• was damaged during transportation;

• is different from the product ordered;

• was shipped in an incorrect quantity; or

• is materially different from the agreed product specifications,

please contact Fujimi Tea Works as soon as reasonably possible after receiving the shipment.

Please provide your order or invoice information and, where possible, photographs showing the condition of the product, packaging, and shipping carton.

3. Review of Claims

Fujimi Tea Works will review each claim individually.

Depending on the circumstances, we may offer an appropriate solution, which may include:

• replacement of the affected product;

• reshipment of missing or incorrect items;

• a partial refund; or

• a full refund of the affected product.

The appropriate remedy will depend on the nature of the issue, the condition of the products, shipping circumstances, and the terms agreed for the transaction.

4. Shipping and Customs Costs

Original international shipping charges, customs duties, import taxes, inspection fees, brokerage fees, and other charges imposed by the destination country are generally non-refundable unless otherwise agreed in writing.

If a shipment is rejected, delayed, returned, or destroyed by customs or other authorities because the customer has not satisfied the import requirements of the destination country, Fujimi Tea Works may not be able to provide a refund.

Customers are responsible for confirming applicable import requirements before placing an order.

5. Delivery Delays

Estimated delivery dates are not guaranteed.

Fujimi Tea Works is not generally responsible for delays caused by customs clearance, carriers, weather, natural disasters, regulatory procedures, or other circumstances beyond our reasonable control.

A delivery delay alone does not automatically qualify an order for a refund.

6. Samples

Samples supplied free of charge are not eligible for monetary refunds.

Any shipping charges paid in connection with samples are generally non-refundable once the sample has been dispatched.

7. Cancellation Before Shipment

If you wish to cancel an order before shipment, please contact Fujimi Tea Works as soon as possible.

Whether an order can be cancelled and whether a refund can be provided will depend on the status of the order, including whether the products have already been prepared, packed, customized, or shipped.

For specially prepared, custom-packaged, private-label, or made-to-order products, cancellation may not be possible once production or preparation has begun.

8. Refund Method

Where a refund is approved, the refund will generally be made using the original payment method or another method agreed between Fujimi Tea Works and the customer.

Bank charges, currency conversion costs, intermediary bank fees, and similar transaction costs may be deducted or handled separately as agreed with the customer.

9. Relationship with Individual Agreements

For business and wholesale transactions, specific terms stated in a quotation, invoice, purchase agreement, or other written agreement may take precedence over this general Refund Policy where applicable.

10. Contact Us

If you have a question regarding a damaged shipment, incorrect product, return, or refund, please contact:

Fujimi Tea Works
Japan
Email: kubose@tbh.t-com.ne.jp

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